Returns

  There is a problem with my item

Please contact out Customer Service team so we can help you right away. 

  Return Policy

All items for sale through MarketPlace.ph are used items which were initially pawned to PawnHero and were not redeemed by the pawner prior to the expiration of the pawn loan period and the legally required notice period.

Please review the item pictures, item description, and item condition before purchasing an item. The sale of item(s) is on an as-is basis and provided without any warranty by PawnHero and is not eligible for return or refund.

The only exception to this Return Policy shall be for items which are not authentic. Please see our 100% Authentic Guarantee Policy.

Tip: In the case of an item delivered via MarketPlace courier, customers have 15 minutes to inspect the item while the courier waits on-site. Please take this opportunity to inspect the item and make sure it fits and matches your expectations of the product and if you want to continue with the purchase. However, the item must not be tampered in any case during the inspection.