How much is the shipping fee?

Marketplace charges a P150 flat fee for all orders - nationwide. Sometimes we have promos for free delivery. Read more

Do you combine shipping?
Shipping fees are determined on a per order basis. To combine shipping, simply add multiple items to your shopping cart and purchase them together.

When do you ship my order?

We want our customers to receive their items as quickly as possible.  We will notify you once the item has been shipped and our couriers will coordinate with you regarding the specific delivery time.

Delivery lead time for greater NCR: 1-2 business days, Major cities: 2-4 days, Provincial: 5-7 days. All in working days.

Please note that certain payment methods require full payment prior to order processing.
For outside Manila deliveries, we will also provide the 2Go AWB bill number so you can track the status real time. What shipping service does Marketplace use to ship my order?
Items are being delivered via Courier, 2Go Logistics or Grab Express.

Can I change the address of my order?

If you wish to update the shipping address of your order, as long as the order has not been dispatched nor completed, you can still update your address on your Marketplace account.

If you need help, contact Customer Service to assist you. 

Can I pick up and pay my order in person?

We only accommodate appointments for certain high-value items, but require interested buyers to send an inquiry to our Customer Service team. In general, we do not accept meet up requests. 

Tip: In the case of an item delivered via MarketPlace courier, customers have 15 minutes to inspect the item while the courier waits on-site. Please take this opportunity to inspect the item and make sure it fits and matches your expectations of the product and if you want to continue with the purchase. However, the item must not be tampered in any case during the inspection.

Does Marketplace ship to other countries?

While you can only order online if you are living in the Philippines, please contact Customer Service with your special request.

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