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PawnHero guarantees that all branded items sold through marketplace.ph shall be 100% authentic. All branded items are authenticated by PawnHero’s trained appraisers utilizing the latest technology and their years of appraisal experience during the pawn loan process.
Item details at marketplace.ph disclose whether an item for sale comes with original receipts, certificates of authenticity, and other authentication documents. In addition to the detailed inspection and research that goes into the authentication of every item we sell through marketplace.ph, we offer a 100% money back authenticity guarantee so you can shop at marketplace.ph without having to worry about the authenticity of the items.
If you believe that the item you purchased is not authentic, please contact us within 3 days of receipt of the item at firstname.lastname@example.org to arrange for a full refund upon the return of the item. The item must be returned in the same condition it was received.
In order to assess your claim that a purchased item is not authentic, we require a written opinion from a reputable 3rd party expert in order to receive a full refund. The 3rd party expert must provide a written opinion assessing the item and providing evidence why, in their expert opinion, they believe the item is not authentic. The opinion should include a description of the item (with serial number and all applicable information necessary for authentication) and should be on letterhead paper that includes the name, signature, address and phone number of that individual, business or organization providing the 3rd party opinion.
PawnHero shall review the opinion provided by the 3rd party and evaluate the evidence provided in the opinion and shall based upon its sole discretion and judgement decide in good faith whether the disputed item is or is not authentic. PawnHero shall contact the buyer of the item within 30 days of the receipt of the 3rd party opinion to communicate its final non-appealable decision regarding the authenticity of the item and the approval of the refund. Such refund, if approved, shall be provided to the buyer within 60 days of PawnHero receiving both the returned item and the 3rd party opinion letter. PawnHero shall not be responsible for any costs incurred during the dispute process including the shipping fees to return the item to PawnHero and the costs of procuring the 3rd party opinion letter.
PawnHero shall regularly review this Authenticity Policy. We reserve the right to modify and change the Authenticity Policy at any time. Any changes to this policy will be published at pawnhero.ph and or marketplace.ph.
Last Updated: September 20, 2016